Customer Care Helpline :1800 22 4030, 1800 200 4030, 022 - 27 63 9800, 022 - 39 13 3700

Health Product Customers Helpline:1800 200 5142, 022 - 39 63 5200

 

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DNA/PHILOSOPHY

  • DNA – Indian & Japanese
    • USGI is hybrid of Indian and Japanese, and therefore, USGI also understands and has the DNA of Japan

SERVICES

  • WORLD CLASS SERVICES
    • World class services and products
  • COMBINATION
    • Hassle free End to End solution can be provided to customers for Finance & Insurance
  • BANK FACILITY
    • Banks can provide tie up for providing finance facility to our customers.

TRAINING

  • Employee Development

TECHNOLOGIES

  • ADVANCED IT TECHNOLOGY
    • Introducing IT tools for safe driving using Android/iPhone application “Safety Sight” is being considered to add value to customer

COMPLIANCE

  • HARMONY
    • Only company in the country with public / private partnership
  • FINANCIAL SUPPORT
    • USGIC’s bank partner network provides banking finance at attractive terms to our customers
  • GOING FORWARD
    • Strong lineage of financial giants with proven track record

NETWORK

  • Our partner banks are having over 7700 Bank Branches and are aggressive in retail financing.

COMMUNICATION

  • CARE YOUR DAILY LIVING
    • USGI is giving Life Advisory such as “Tips of preparing against Cyclone” to customers when those are essential in timely manner.
  • SMOOTH CLAIM SETTLEMENT
    • USGIC’s Claims settlement ratio is at 99.23% and we entertain almost all claims for settlement.
  • LISTEN TO PEOPLE
    • There is no dissonance on the claims issues and Channel partner’s view is considered in case of any potential dispute.
  • CONTINUING RELATIONSHIP
    • Even on renewals, the IMD is not changed and ensures continuity of benefit to Channel partner.
    • Connecting with the customers for imparting procedures about the after sales services of Insurance
    • Deputing dedicated resources have undergone the grind of rigorous soft sales skills training to maintain the high standards of customers interaction
    • Dedicated resources are also trained thoroughly on the retail products with special features of ADD ON covers & the procedure of after sales claims servicing.
  • SERVICES AT ALL TIMES
    • Pan India distribution and servicing capability.

COMMITMENT

  • Structured meetings by Top executives for improved servicing.
  • Company will expand brand visibility through displaying Co-Branded publicity material at strategic position for advancing General Insurance product awareness

EFFICIENT

  • Virtual policy issuance of many retail Insurance products.
  • On line endorsement issuance
  • Automated generated MIS system to our channel partners.
  • Claims intimation & registration.
  • On line claims status tracking.
  • Grievance management.
  • All claims are being paid through NEFT/ RTGS procedures, thus reducing TAT for claims payment.