FAQs FOR MOTOR CLAIMS
1.WHAT TO DO IN CASE MY VEHICLE MEETS WITH AN ACCIDENT?
As soon as your vehicle meets with an accident or injures a third party or damages the property of a third party, inform us on our contact centre (contact details below). Our claims executive will get in touch with you and guide you on the procedures and documents necessary to process your claim.
MODE OF CONTACT DETAILS 1. Email advise can be sent at firstname.lastname@example.org 2. Call on our Toll Free number 1-800-22-4030 (from MTNL & BSNL Lines) 3. Helpline number +91-22-66748600
It is in your interest not to drive the damaged vehicle using its own power since any consequential damages after accident would not be admissible under the policy.
- 2.WHAT IF THE ACCIDENT TAKES PLACE IN A CITY OTHER THAN WHERE THE POLICY WAS ISSUED?
- 3.DO I NEED TO REPORT THE LOSS TO THE POLICE?
- 4.IS SPOT SURVEY COMPULSORY FOR COMMERCIAL VEHICLES?
- 5.ARE ACCIDENTAL DAMAGES TO MY VEHICLE COVERED UNDER THE POLICY?
6.WHAT IS THIRD PARTY INSURANCE LIABILITY? ARE THE DAMAGES TO VEHICLE COVERED UNDER THIS
As per the Motor Vehicle Act 1938, no vehicle can play on public roads without the Third Party insurance coverage; Third Party insurance covers the following:
Any injury / death of third person caused by your car.
Any damage caused to the property of some other individual by your vehicle.
Only third party insurance liability coverage does not cover loss or damage to your insured vehicle.
- 7.WHAT IF I AM HAVING ONLY THEFT AND ACT POLICY OR ACT ONLY POLICY FOR MY VEHICLE? WOULD THE LOSS TO MY VEHICLE BE COVERED UNDER THE POLICY?
8.WHAT IS THE CLAIM PROCEDURE AFTER THE CLAIM IS NOTIFIED?
We shall take the following steps immediately once the claim is notified to us :
The surveyor shall be appointed within 24 hours from the time of notification.
The surveyor, after inspection shall assess the loss and inform the assessment to the insured.
The surveyor shall carry out the re-inspection after the repairs are completed. Post Repairs - Non Cashless Workshop
Insured have to make the payment to the workshop.
Original repair invoice and payment receipt needs to be submitted to us.
Claim amount will be settled within seven working days after receiving the final documents.
Post Repairs - Cashless Workshop
In case of USGIC Cashless Workshops, you only have to pay the difference amount as informed to you by our surveyor and the workshop shall submit their bill for the balance amount directly to us.
- 9.HOW DO I GET A CLAIM FORM?
- 10.WHERE WILL THE SURVEY BE CARRIED OUT?
- 11.WHAT IF MY VEHICLE IS NOT IN A DRIVING CONDITION?
- 12.WHAT IF I WANT TO USE A WORKSHOP OF MY OWN CHOICE?
- 13.WHAT IS THE AMOUNT THAT I WOULD HAVE TO BEAR FOR THE CLAIM?
- 14.WHAT IS THE EFFECT OF CLAIM ON MY POLICY?
- 15.WHAT SHOULD I DO IF MY VEHICLE IS STOLEN?
- 16.ARE ACCIDENTAL DAMAGES TO MY VEHICLE COVERED IF SOMEONE ELSE WAS DRIVING AT THE TIME OF ACCIDENT?
- 17.IS THE PERSONAL ACCIDENT COVER APPLICABLE TO ANY OTHER PERSON DRIVING MY VEHICLE?
- 18.WHAT IF I HAVE AN ACCIDENT WITH AN UNINSURED VEHICLE? WHAT IS THE EXTENT TO WHICH I AM COVERED?
19.WHO IS ELIGIBLE FOR THE CLAIM IF THERE IS A HYPOTHECATION ON MY VEHICLE?
If your vehicle under hire purchase or hypothecation is a total loss on account of accident damage or theft, the claim is paid to the hypothecator with whom the vehicle is leased/hypothecated. However, if the damage can be repaired, the claim is normally paid to the vehicle owner. If a cashless repair facility is used, then the amount is paid to the dealer where the vehicle has been repaired.
- 20.CAN I CLAIM FOR ACCUMULATED DAMAGES OVER A PERIOD OF TIME?
- 21.WILL YOU GIVE ME AN ADVANCE ON THE BASIS OF A DAMAGE ESTIMATE?
22.WHAT IS MEANT BY TOTAL LOSS?
The insured vehicle shall be treated as a Constructive Total Loss, if the aggregate cost of retrieval and/or repair of the vehicle subject to the terms and conditions of the policy, exceeds 75% of the IDV of the vehicle. Total Loss also refers to accident damage to your vehicle where the cost of repairs amounts to more than 75% of the IDV on your policy.
23.WHAT IS SALVAGE AND WHAT HAPPENS TO IT?
Salvage refers to discarded parts that are damaged beyond repair and, therefore, need to be replaced. If these parts have no economic value (broken glass, torn plastic, rubber parts), they are thrown away. However, parts like doors, panels, petrol tanks, front forks, etc., do have a residual commercial value. To avoid recycling of such parts that may be repaired and sold as new, these need to be mutilated to prevent malpractices by unethical workshops. Sometimes a nominal amount is deducted towards salvage from the claim amount as assessed by the surveyor.
- 24.WHAT IS COMPULSORY EXCESS?
- 25.WHAT IS VOLUNTARY EXCESS?