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Grievance Redressal
Because your concern matters to us
At USGI, it is our constant endeavour to ensure that your queries and concerns are resolved on priority.
In case you have any concern or complaint, please feel free to get in touch with us on the contact points mentioned below.
Step
1
Email Us
contactus@universalsompo.com
Write to Us
Customer Service Universal Sompo General Insurance Co.Ltd, Unit No. 601 & 602, 6th Floor, Reliable Tech Park, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708
Step
2
If the resolution you received, does not meet your expectations, you can directly write to our Grievance Id. After examining the matter, the final response would be conveyed within 15 working days from the date of receipt of your complaint on this e-mail id.
Email Us
grievance@universalsompo.comDrop In Your Concern
Grievance cell
Universal Sompo General Insurance Co.Ltd, Unit No. 601 & 602, 6th Floor, Reliable Tech Park, Thane - Belapur Rd, Airoli, Navi Mumbai, Maharashtra 400708
Visit Branch Grievance Redressal Officer (GRO)
Walk-into any of our nearest branches and request to meet the GRO.
| Activities | Target Timeframe |
|---|---|
| Written acknowledgement of grievance to a complainant | Immediately |
| Seek and obtain further details, if any, from the complainant (permitted only once) | Within one week |
| Resolution of grievance and issue of final letter of resolution | Within two weeks |
| Closure of grievance on non-receipt of reply from the complainant | Within eight weeks |
Branch Wise Grievance Redressal Officer Contact Us
Please drop your query or concern here and we will email you right back
Step
3
Grievance
Please drop your query or concern here and we will email you right back
In case, you are not satisfied with the decision/resolution of the above office or have not received any response within 15 working days, you may write or email to:
Ms. Rajeshri Nakhwa
Grievance Redressal Officer
Universal Sompo General Insurance Co Ltd.
Unit No. 601 & 602, 6th Floor,
Reliable Tech Park, Thane - Belapur Rd,
Navi Mumbai, Maharashtra 400708
Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders of all personal lines of insurance, group insurance policies, policies issued to sole proprietorship and micro enterprises, against Insurance Companies and their agents and intermediaries in a cost-effective and impartial manner.
If your grievance is not resolved at the above escalation levels, you can approach the Insurance Ombudsman for next level redressal.
Email Us at
inscoun@cioins.co.in
Register Your Complain Online at
https://www.cioins.co.inList of Ombudsman
https://www.cioins.co.in/OmbudsmanEmergency Contact
