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Grievance Redressal
Because your concern matters to us
At USGI, it is our constant endeavour to ensure that your queries and concerns are resolved on priority.
In case you have any concern or complaint, please feel free to get in touch with us on the contact points mentioned below.
Download Grievance Redressal Policy 
In case, you are not satisfied with the decision/resolution of the above office or have not received any response, you may write or email to:
Grievance Redressal Officer
Ms. Namita Singh
Universal Sompo General Insurance Co Ltd.
Unit No. 601 & 602, 6th Floor,
Reliable Tech Park, Thane - Belapur Rd,
Navi Mumbai, Maharashtra 400708
Visit Branch Grievance Redressal Officer (GRO)
Walk-into any of our nearest branches and request to meet the GRO.
| Activities | Target Timeframe |
|---|---|
| Written acknowledgement of grievance to a complainant | Immediately |
| Seek and obtain further details, if any, from the complainant (permitted only once) | One week |
| Resolution of grievance and issue of final letter of resolution | Two weeks |
| Closure of grievance on non-receipt of reply from the complainant | Eight weeks |
If your grievance is not resolved at the above escalation levels, you can approach the Insurance Ombudsman for next level redressal.
Office of Insurance Ombudsman is an alternate Grievance Redressal platform which has been setup with an aim to resolve grievances of aggrieved policyholders of all personal lines of insurance, group insurance policies, policies issued to sole proprietorship and micro enterprises, against Insurance Companies and their agents and intermediaries in a cost-effective and impartial manner.
Email Us at
inscoun@cioins.co.in
Register Your Complain Online at
https://www.cioins.co.inList of Ombudsman
https://www.cioins.co.in/Ombudsman